Privacy Policy
Last updated: 7th September 2026
This Privacy Policy explains how Better At Us (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website, contact us, or use our services.
1. Who We Are
Better At Us is a trading style of UK-based limited company Whole Psychology Limited and is the data controller of your personal data.
Contact: 07843 472 163
Email: paul@betteratus.com.
2. Information We Collect
Website and Email Enquiries
When you contact us, we may collect:
- Your name
- Email address
- Phone number (if provided)
- Any other information you choose to share with us
This information is stored securely within our email system and used as necessary to respond to and manage your enquiry.
Information Provided When Using Our Services
If you use our services, we may collect personal information that is relevant to providing and managing those services.
Depending on the circumstances, this may include:
- Contact details
- Date of birth
- Relevant personal information
- Registration form responses
- Questionnaire form responses
- Information you choose to provide to us
Information may be stored electronically and, where applicable, in paper format.
Where additional information about how your data will be handled is relevant to a particular service, this will be provided separately.
3. Special Category Data
Depending on the information you choose to provide and the nature of your interactions with us, we may receive information that is considered special category data under UK data protection law. This can include information relating to your health and wellbeing.
Where we process special category data, we will do so only where we have an appropriate lawful basis and condition for processing under applicable UK data protection law.
We take additional care to protect sensitive personal information.
4. How We Use Your Information
We may use your personal data to:
- Respond to enquiries
- Communicate with you
- Arrange and manage appointments
- Provide and administer our services
- Process registration and questionnaire forms
- Maintain appropriate records
- Operate and administer our website
- Meet applicable legal and regulatory obligations
- Protect our legitimate business interests
We will not use your personal data for purposes that are incompatible with the reasons for which it was collected unless permitted or required by law.
5. Lawful Basis for Processing
Depending on the circumstances, we may process personal data under one or more of the following lawful bases:
- Your consent
- Our legitimate interests, including responding to enquiries and managing and administering our services
- Performance of a contract or taking steps at your request before entering into a contract
- Compliance with legal obligations
Where special category data is processed, we will also rely upon an appropriate condition for processing that data as required by UK data protection law.
6. Confidentiality and Data Sharing
We treat your personal information as confidential and do not sell your personal data.
We may share personal information where reasonably necessary, including:
- Where required by law
- Where necessary to protect someone’s vital interests
- With service providers who assist us in operating our website, communications, administration, or other business functions, where appropriate safeguards are in place
- Where you have asked us or authorised us to do so
We seek to limit any disclosure to the information reasonably necessary for the relevant purpose.
7. Data Storage and Security
We take appropriate measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures include:
- Paper records, where used, being stored securely
- Email communications being stored securely
- Registration and questionnaire forms being stored securely within the systems used by Better At Us
- Electronic devices and accounts being appropriately protected
- Access to personal information being limited where appropriate
While no method of electronic storage or transmission can be guaranteed to be completely secure, we take reasonable steps to safeguard the personal information we hold.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, administrative, or business requirements.
The appropriate retention period may vary depending on the nature of the information and the reason it was collected.
When personal data is no longer required, we will take appropriate steps to securely delete, destroy, or anonymise it.
9. Your Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete personal data
- Request erasure of your personal data
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request the transfer of your personal data in certain circumstances
You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you have concerns about how your personal data is being handled.
To exercise your rights or ask a question about your personal data, please contact us using the details above.
10. Cookies
Our website may use cookies and similar technologies necessary for its operation and functionality.
Where cookies that require consent are used, appropriate information and choices will be provided to website visitors in accordance with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, website, services, or legal requirements.
The latest version will be published on this page together with the date it was last updated.